APPROVE THE INDICATORS FOR ASSESSMENT OF ONLINE ADMINISTRATIVE PROCEDURE QUALITY
On June 23, 2022, the Prime Minister issues the Decision No. 766/QD-TTg approving the set of indicators in reference to the direction, administration and assessment of the quality of services provided to citizens and enterprises in the performance of administrative procedures and public services in real time in the electronic environment.
Accordingly, this set of indicators applies to ministries, ministerial-level agencies, Vietnam Social Security, People’s Committees at all levels and units affiliated to the aforementioned agencies; other agencies and units providing public services on the National Public Service Portal and the information systems for handling of administrative procedures at ministerial and provincial levels.
This set of indicators includes the following component indicators: Publicity and transparency; Progress and results; Dossier digitalization; Online service provision; Level of satisfaction.
The Government Office shall review and adjust assessment indicators of each component indicator group according to actual conditions and the data management, operation and exploitation in real time; report to the Prime Minister to amend and supplement such component indicator group according to the management, direction and administration requirements and the needs for monitoring, supervising and assessing of individuals and organizations.
This Decision takes effect from the signing date.
