DEVELOPING ONLINE PUBLIC SERVICES: FOCUS ON USERS
In the Circular No. 32/2017/TT-BTTTT prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies, the Ministry of Information and Communications required: The development of portals and online public services of state agencies must adhere to the principle of
regarding users as the center.
The principle of regarding users as the center is as follows: Papers and information on users successfully provided to a State agency upon the performance of an online public service are not required to be provided to such State agency for the next performance if they remain valid as prescribed. For ministries, ministerial-level agencies and government-attached agencies and provincial-level
People's Committees that have connected and shared data among their attached agencies, such papers and information are not required to be provided to other agencies attached to such ministries, agencies and provinces for the next performance of online public services.
Besides, the development of portals and online public services of state agencies must ensure the performing administrative procedures faster, reducing the number of times users have to appear at State agencies and ensure the convenience for users.
This Circular is issued on November 15, 2017, takes effect on June 01, 2018.
