The implementation of the single-window and inter-agency single-window mechanism in the performance of administrative procedures is prescribed at the Decree No. 61/2018/ND-CP dated April 23, 2018 by the Government, takes effect on June 21, 2018.
Accordingly, at single-window sections, must install cameras to monitor all working areas of single-window sections which are connected with superior state agencies and other sections in the entire system; to arrange spaces for installation of equipment: queue number machines and touch screens for search of information on and results of performance of administrative procedures; to furnish sufficient seats…
This Decree also has provisions on prohibited acts for in the performance of administrative procedures under the single-window and inter-agency single-window mechanism. Specifically, not to obstruct organizations and individuals in selecting methods of dossier submission, receipt and notification of results of performance of administrative procedures as prescribed by law; refuse to implement or prolonging the time for performance of, administrative procedures, or arbitrarily requesting addition of documents and papers in contravention of law; shirking responsibility, being uncooperative, unfair or subjective or acting unlawfully in the process of performing administrative procedures…
Concurrently, organizations and individuals wishing to have administrative procedures performed are prohibited from: Employing other tricks to deceive or bribe cadres, civil servants and public employees performing administrative procedures; Making untruthful or groundless slanders, reports, complaints or denunciations or impersonating other persons to make untruthful or groundless denunciations against, or doing so while being unable to prove…